Privacy Policy

1. Introduction

ezspin2 takes the privacy of its Players seriously. This Privacy Policy ("Policy") applies to all users of the ezspin2 platform, including registered Players, visitors who browse the site without registering, and individuals who contact our support team. By using ezspin2, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms and Conditions, which govern the contractual relationship between you and ezspin2. Where there is any inconsistency between this Policy and the Terms and Conditions with respect to data processing matters, this Policy shall take precedence.

2. Personal Data We Collect

2.1 Identity & Registration Data

When you register an account on ezspin2, we collect: full legal name, date of birth (to verify the 21+ age requirement), email address, mobile phone number, username, and password (stored in hashed form — never in plain text).

2.2 Identity Verification (KYC) Data

To comply with our international gaming authority licence obligations and applicable anti-money laundering regulations, ezspin2 may require you to submit: government-issued photo identification (such as a MyKad, passport, or driving licence), proof of residential address (such as a utility bill or bank statement), and proof of payment method ownership (such as a screenshot of your Touch 'n Go eWallet or bank account statement). This information is processed solely for identity verification and regulatory compliance purposes.

2.3 Financial & Transaction Data

We collect records of all financial transactions conducted through your ezspin2 account, including deposits, withdrawals, bonus credits, and adjustments. This includes payment method identifiers (such as masked bank account numbers or eWallet reference IDs), transaction amounts in MYR, and timestamps. Full financial credentials such as bank login details or card CVV numbers are never stored by ezspin2.

2.4 Gaming Activity Data

ezspin2 records all gaming activity associated with your account, including game sessions, bet amounts, game outcomes, bonus wagering progress, and sportsbook bet slips. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring purposes.

2.5 Technical & Device Data

We automatically collect technical information when you access ezspin2, including: IP address, device type and operating system, browser type and version, session timestamps, pages visited, and referral URLs. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Communications Data

If you contact ezspin2 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes. Support chat logs are retained for a minimum period as required under our licence conditions.

3. How We Collect Your Data

ezspin2 collects personal data through the following means:

• Directly from you — when you register, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions;
• Automatically — through cookies, server logs, and session tracking technologies when you access the ezspin2 platform;
• Third-party payment processors — when payment confirmations and transaction references are shared with ezspin2 by Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Public Bank following your authorisation of a transaction;
• Identity verification providers — where ezspin2 engages third-party KYC service providers to assist with document verification as required by regulatory obligations.

4. How We Use Your Personal Data

ezspin2 processes your personal data for the following purposes:

• To create, manage, and maintain your Player account;
• To process deposits, withdrawals, and bonus transactions in Malaysian Ringgit (MYR);
• To verify your identity and age (21+) as required by our gaming licence;
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations;
• To operate and deliver gaming services including slots, live dealer tables, sportsbook, and poker;
• To detect and prevent fraud, collusion, bonus abuse, and other prohibited conduct;
• To provide customer support and resolve disputes;
• To send you service-related communications including account notifications, security alerts, and transaction confirmations;
• To send promotional communications where you have opted in to receive them;
• To monitor for responsible gaming indicators and apply player protection measures where appropriate;
• To meet reporting obligations to our licensing regulatory authority;
• To improve the performance, security, and user experience of the ezspin2 platform.

5. Legal Basis for Processing

ezspin2 processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions, including account management, payments, and game delivery;
• Legal obligation — processing required to comply with AML, KYC, age verification, and regulatory reporting obligations under our gaming authority licence;
• Legitimate interests — processing for fraud prevention, security monitoring, dispute resolution, and platform improvement where such interests are not overridden by your fundamental rights;
• Consent — processing of your data for marketing communications, where you have provided explicit opt-in consent.

6. Data Sharing & Third Parties

ezspin2 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment processors: Transaction data is shared with payment service providers (including FPX, DuitNow, and eWallet operators) solely to process your authorised financial transactions;
• KYC/identity verification providers: Identity documents may be transmitted to licensed third-party verification services for the purpose of KYC compliance;
• Game content providers: Certain technical session data may be shared with game software providers (e.g., slot and live dealer studios) as required for game delivery and dispute resolution;
• Regulatory authorities: ezspin2 may be required to disclose Player data to its licensing authority, financial intelligence units, or law enforcement agencies in response to lawful requests or regulatory reporting obligations;
• Professional advisers: Legal, audit, and compliance advisers engaged by ezspin2 may have access to personal data where strictly necessary for their professional engagements, subject to confidentiality obligations.

All third parties with whom ezspin2 shares personal data are contractually required to process such data only for the purposes specified and to maintain appropriate security standards.

7. Data Retention

ezspin2 retains your personal data for as long as your Player account is active and for a minimum period of five (5) years following account closure, as required under our gaming authority licence and applicable AML regulations. Gaming activity records and transaction histories are retained for the same minimum period for regulatory compliance and dispute resolution purposes.

Where data is no longer required for its original purpose and retention is not mandated by law, ezspin2 will securely delete or anonymise such data. KYC documentation is retained for the minimum period required by regulatory obligation and then securely disposed of.

8. Data Security

ezspin2 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ezspin2 servers;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Access controls limiting internal access to personal data to authorised personnel only;
• Regular security audits and penetration testing of platform infrastructure;
• Two-factor authentication options available to Players for additional account security.

Notwithstanding these measures, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ezspin2 will notify affected Players and relevant authorities in accordance with applicable legal requirements.

9. Your Data Rights

Subject to applicable law and regulatory constraints, you have the following rights in respect of your personal data held by ezspin2:

• Right of access — you may request a copy of the personal data ezspin2 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing — you may request that we limit the processing of your data in certain circumstances;
• Right to data portability — you may request that we provide your data in a machine-readable format for transfer to another service provider where technically feasible;
• Right to withdraw consent — where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to object — you may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact ezspin2 at [email protected]. We will respond to verified requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10. Cookies & Tracking Technologies

ezspin2 uses cookies and similar technologies to operate the platform, maintain your session, remember preferences, and gather analytics data. The types of cookies used include:

• Essential cookies: Required for the platform to function — session management, login authentication, and security tokens;
• Analytics cookies: Used to understand how Players navigate the platform in aggregate — no individual profiling;
• Preference cookies: Used to remember settings such as language and interface preferences across sessions.

You may configure your browser to block or delete cookies; however, disabling essential cookies may impair your ability to access certain features of ezspin2, including the login process. ezspin2 does not use third-party advertising or tracking cookies for cross-site behavioural advertising.

11. Minors & Age Policy

12. International Data Transfers

ezspin2 may process and store your personal data on servers located outside of Malaysia as required for platform operations and regulatory compliance. Where such transfers occur, ezspin2 ensures that appropriate safeguards are in place — including contractual protections with data processors — to maintain a standard of data protection equivalent to that required under our licence obligations. By using ezspin2 and accepting this Policy, you acknowledge and consent to such transfers where necessary for service delivery.

13. Changes to This Policy

ezspin2 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via email to the address on file or through a notice displayed upon login to ezspin2. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the platform following notification of changes constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

14. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ezspin2, please contact our data team: